Shipments and Returns.


Agatha Ruiz de la Prada Baby will send you the orders through a courier service. To track the orders, you can enter in an "My Orders" within your private area. Shortly after you place your order, you will receive a confirmation e-mail with the details of the order, including the dates of issue and delivery planning for each article. (This information will vary depending on the chosen form of payment). Make sure the email address of your order is correct and that the email has not entered into the spam folder.

If the product is not to your liking.

You have 15 days to return with all the packaging that accompanied him. Only you'll be charged the postage for the return. If you have any doubt we would recommend you read our policies of returns.

If the product is defective.

You will have to let us know before 15 days either by email ( ) or by telephone +34 965 546 899. We will contact you to notify you when and where a messenger will collect the orders. We will ask you to make the orders again and we will refund the full amount of the defective item. In this way you can have the order as quickly as possible.